{"id":8774,"date":"2026-05-27T16:37:33","date_gmt":"2026-05-27T15:37:33","guid":{"rendered":"https:\/\/thescrumacademy.com\/?p=8774"},"modified":"2026-05-28T12:41:44","modified_gmt":"2026-05-28T11:41:44","slug":"your-healthcare-it-project-can-be-both-a-technical-success-and-a-multibillion-dollar-business-failure","status":"publish","type":"post","link":"https:\/\/thescrumacademy.com\/es\/2026\/05\/27\/your-healthcare-it-project-can-be-both-a-technical-success-and-a-multibillion-dollar-business-failure\/","title":{"rendered":"Your Healthcare IT Project Can Be Both a Technical Success and a Multibillion Dollar Business Failure"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Healthcare COO and CFO, what is the cost of silos in your organization?\u00a0 If you\u2019re the US Department of Veterans Affairs (VA), the cost is in the billions.<\/span><\/p>\n<h2>Technical Success, Business Failure<\/h2>\n<p><span style=\"font-weight: 400;\">When the VA and Oracle Health launched their audacious EHR modernization in 2018, they optimized for a technical goal: standardizing care across 1,300 facilities.\u00a0 In doing so, they optimized for architectural consistency while neglecting the operational realities of a high-volume clinical environment.\u00a0 When the new system finally met the clinician in 2020, the workflows were so disconnected from reality that a 15-second blood test order now took three minutes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That friction didn&#8217;t stay at the keyboard.\u00a0 It traveled straight to the balance sheet.\u00a0 In fact, the user experience was so counterintuitive and cumbersome that it became a massive drag on the bottom line.\u00a0 The fallout was staggering:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\"><strong>Productivity:<\/strong> dropped by 40%.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"><strong>Staffing:<\/strong> pharmacy sites had to increase headcount by 60% just to maintain service levels.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"><strong>Safety:<\/strong> over 140 cases of patient harm were attributed to the system.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">By 2023, the program was officially &#8220;reset&#8221; to focus on usability.\u00a0 Reset is code for: we built a system that passed all the technical specifications, but failed the providers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While your scale is different, the mechanics of failure are identical.\u00a0 Your IT team is focused on the technical plumbing: integrations, database architecture, installation checkpoints.\u00a0 These are necessary, but insufficient.\u00a0 While IT is good at checking boxes on a requirements list, no one is asking, \u201cDoes this technology make it easier for a provider to treat a patient?\u201d<\/span><\/p>\n<h2>The Healthcare Shift From Project to Product<\/h2>\n<p><span style=\"font-weight: 400;\">The fix is to adopt a Product Mindset.\u00a0 In healthcare, the product isn\u2019t the software; it\u2019s the seamless delivery of care.\u00a0 This requires thinking holistically about the entire patient journey from intake to discharge.\u00a0 Who does the patient interact with?\u00a0 What are the patients (and providers) feeling at each stage in the journey?\u00a0 These questions create empathy for the humans in the loop, the ultimate product management superpower.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When you treat your clinical systems as living products designed to support care delivery, rather than static IT installations, you align the technology with real-world workflows before you go-live.\u00a0 When you optimize for clinical outcomes over a go-live date and an IT budget, you protect your ROI and your staff&#8217;s productivity.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The VA is spending billions to fix this after the fact.\u00a0 You don\u2019t have to.\u00a0 If you\u2019re concerned that your IT team is on-track to deliver a technically sound, but clinically unusable solution, let\u2019s talk.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Contact me for a discovery call.\u00a0 Let\u2019s align your technology with your clinical needs and protect your organization from a massive productivity hit.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Healthcare COO and CFO, what is the cost of silos in your organization?\u00a0 If you\u2019re the US Department of Veterans Affairs (VA), the cost is in the billions. Technical Success,  [&#8230;]<\/p>\n","protected":false},"author":1,"featured_media":8775,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":""},"categories":[404,405,406,221],"tags":[],"class_list":["post-8774","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-centricity","category-healthcare","category-healthcare-leader","category-product-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - 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