{"id":2358,"date":"2015-03-03T09:36:23","date_gmt":"2015-03-03T17:36:23","guid":{"rendered":"http:\/\/lookforwardconsulting.com\/?p=2358"},"modified":"2024-06-18T11:28:34","modified_gmt":"2024-06-18T10:28:34","slug":"how-to-fix-weak-retrospective-action-items","status":"publish","type":"post","link":"https:\/\/thescrumacademy.com\/es\/2015\/03\/03\/how-to-fix-weak-retrospective-action-items\/","title":{"rendered":"How to Fix Weak Retrospective Action Items"},"content":{"rendered":"

\"Bread<\/a>If your Scrum Team regularly cites\u00a0“Better Communication”, “Improve Quality”, “Less Stress”, “More Teamwork”, etc., etc. as Retrospective Action Items, consider me\u00a0completely<\/strong><\/em> unimpressed. \u00a0I like fixing those things, but as Action Items for a Retrospective, they are milquetoast and dull. \u00a0I would also guess that if those are Action Items coming out of your Retrospective, these are recurring organizational issues that remain unresolved. \u00a0So let’s figure how to make better Action Items and maybe we can kill these recurring issues.<\/p>\n

The lack of specificity is very common for new Teams or for Teams with a great deal of oblivion and cynicism<\/a>. \u00a0Another pattern I see\u00a0with Retrospectives is when it comes time for taking ownership of Action Items, no one will sign-up to implement an idea or the entire Team takes responsibility. \u00a0No one taking ownership is just sad, but everyone taking ownership is simply\u00a0a defense mechanism to avoid responsibility to make Scrum successful. \u00a0For new Teams or cynical Teams, group ownership of an Action Item does not work.<\/p>\n

What I have found quite helpful in these situations is to introduce a facilitation tool\u00a0from Gamestorming<\/a>\u00a0– the\u00a0Who-What-When Matrix<\/a> . \u00a0IME, the way to break passivity, oblivion and cynicism is to restore hope. \u00a0Using this tool in a Retrospective (and any other conversation where action items are required) is one step in the right direction of bringing back hope. \u00a0When\u00a0people see that they can affect positive change in their environment through a series of short, focused steps they become hopeful that things can really change. \u00a0Little changes do not look impactful in the beginning, but a series of small, easy-to-impelment changes add up over time to a big change in the way the organization feels and operates.<\/p>\n

So now for my Who-What-When matrix:<\/p>\n

    \n
  1. Who?:<\/strong>\u00a0Understanding who is going to be the owner of implementing an idea is the most important element of an Action Item. \u00a0It is all fine and well to talk about\u00a0“Better Communication”, “Improve Quality”, “Less Stress” and “More Teamwork”, but unless someone is passionate about fixing these things there is no point in wasting more time discussing it. \u00a0Passion equals ownership, so if you do not have a lot of passion around the idea you are not the owner. \u00a0Keep in mind, the owner does not have to have the final solution for the Action Item. \u00a0They merely take responsibility to see that issue get addressed and find the right people who do have the solution.<\/li>\n
  2. What?:<\/strong>\u00a0 This is the point\u00a0we get\u00a0specific on what the owner is going to do, otherwise it is difficult for the owner to follow through and for the Team members to contribute. \u00a0I tend to avoid defining the “what?” as a vague, recurring problem since they are hard to fix and often seems daunting. \u00a0While “Less Stress” is a fine a goal, what are we going to DO<\/strong> that makes things less stressful? \u00a0I am all for “Better Communication”, but what does better communication LOOK<\/strong> like? \u00a0The\u00a0ideas must be specific, engaging to the owner (which is another reason why the the “who?” is defined first) and can be implemented within the timebox of the Sprint. \u00a0When defining what will be done, ask yourself, “What is the smallest thing we can do as a Team that will bring us one step closer to “Less Stress” (or whatever the issue is)?” \u00a0We do not need to solve all the communication problems of this organization in one day, but what is the\u00a0Simplest Thing That Could Possibly Work?<\/li>\n
  3. When?:<\/strong>\u00a0The last step is to\u00a0discuss when the owner is going to finish their Action Item\u00a0– never is not an option. \u00a0For me, setting the timer on the Action Item is\u00a0essential since it reminds the owner of the urgency of what they accepted to do. \u00a0A built in timer is\u00a0an excellent additional to an Action Item\u00a0since it builds in a natural follow-up conversation between the owner and ScrumMaster. \u00a0At this step, I will also work into the\u00a0“when?”\u00a0element how will the owner report back to the Team the status or outcome of the Action Item. \u00a0In the case of reducing stress, an well-formed Action Item might say,\u00a0“In a week, Frank will tell us the outcome of the conversation with VP of Software about funding a monthly team lunch.” \u00a0Or if a Team wanted to improve the quality, “By next Wednesday, Pryia will give everyone an update on testing tools after the Daily Scrum.” \u00a0That way people know exactly what is expected of them and the Team members can hold each other accountable for following through.<\/li>\n<\/ol>\n

    For more on Gamestorming<\/span>, see my 2013\u00a0book review<\/a> for deeper insights.<\/p>\n

     <\/p>\n","protected":false},"excerpt":{"rendered":"

    If your Scrum Team regularly cites\u00a0“Better Communication”, “Improve Quality”, “Less Stress”, “More Teamwork”, etc., etc. as Retrospective Action Items, consider me\u00a0completely unimpressed. \u00a0I like fixing those things, but as Action […]<\/p>\n","protected":false},"author":1,"featured_media":6659,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":""},"categories":[208,7,32,205,171,22,25,10,34,209,206,29,214,212,210,44,5,215,217,42],"tags":[],"class_list":["post-2358","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-advanced-practitioners","category-agile-scrum","category-agile-transformation","category-beginners","category-best-of-the-best","category-coaching","category-communication","category-developers","category-documentation","category-leaders","category-practitioners","category-product-owner","category-scrum-artifacts","category-scrum-ceremonies","category-scrum-framework","category-scrum-master","category-scrum-methodology","category-scrum-team","category-scrum-values","category-sprint-retrospective"],"yoast_head":"\nHow to Fix Weak Retrospective Action Items - 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