{"id":1820,"date":"2014-02-26T08:33:18","date_gmt":"2014-02-26T16:33:18","guid":{"rendered":"http:\/\/lookforwardconsulting.com\/?p=1820"},"modified":"2025-10-01T12:53:27","modified_gmt":"2025-10-01T11:53:27","slug":"software-development-art-interview-cenee-latulippe-reed-group","status":"publish","type":"post","link":"https:\/\/thescrumacademy.com\/es\/2014\/02\/26\/software-development-art-interview-cenee-latulippe-reed-group\/","title":{"rendered":"Software Development as Art – Interview with Cene\u00e9 LaTulippe from Reed Group"},"content":{"rendered":"

\"IMG_1933\"<\/a>From time-to-time, I encounter participants in my\u00a0Certified ScrumMaster courses\u00a0that have significant experience with Scrum. \u00a0In our practitioner interview for February I want to introduce you to just one of these folks –\u00a0Cene\u00e9 LaTulippee, PMO Manager of Software Development at\u00a0Reed Group<\/a>. \u00a0For whatever reason, these folks never had the opportunity to take a CSM class, are mostly self-taught in Scrum and when they are good, they are\u00a0scary<\/strong>\u00a0good<\/strong>. \u00a0Because of their experience dealing with the day-in and day-out challenges of Scrum they often have astute observations, insightful questions and great stories to share about Scrum with all the other learners.<\/p>\n

Cene\u00e9\u00a0is just one of those amazing, unsung practitioners who is doing great work, getting great results. \u00a0I met Cene\u00e9 in 2013 and I am so glad to have the opportunity to share her story with you. \u00a0As a confessed recovering project manager,\u00a0Cene\u00e9’s story \u00a0shows that\u00a0when you focus on the right things – people, outcomes and being yourself – great results will follow.<\/p>\n

    \n
  1. Please share with us a little about your experience before doing Scrum. \u00a0<\/strong>I\u00a0fell<\/i>\u00a0into software development shortly after college while looking for a part-time job to help supplement an ongoing student lifestyle. \u00a0I work for a small start-up software company in Lincoln, Nebraska. \u00a0Beginning as a customer service representative, I was the primary user of the software developed by the company. \u00a0My hunger for intellectual challenges, finding ways to continuously improve quality and increase efficiencies eventually drove me into an Operation Manager position. \u00a0Simultaneously, we had a couple of major acquisitions of our small tech company by Perot Systems<\/a> and eventually Dell<\/a>. \u00a0My willingness to learn and flexibility to travel 100%, led to international opportunities during which offered me the option to experience and learn from numerous offices around the world.\u00a0\u00a0Without intention, I began collecting a toolkit of Lean practices coupled with my desire to properly hear and deliver services to the end-user.<\/li>\n
  2. How did you become a project manager?<\/strong> \u00a0With an end-user mind set, I began stepping into the technology world as a liaison to communicate product development requirements and usability. \u00a0My assertiveness got me an offer as an IT project manager. \u00a0I was taught the skills of project management straight from the pages of the PMBOK<\/a>. \u00a0I could manage a large project end-to-end as the PMI<\/a> poster child, including but not limited to 40+ page charter documents, detailed requirement traceability matrices and rigorous change control that \u2018protected\u2019 the scope of a project with big dollar consequences to stakeholders for a minor infraction. \u00a0I was the queen of process and enforcing consequences for un-alignment.<\/li>\n
  3. You sounded like you were very successful as a PM. \u00a0What changed for you? \u00a0<\/strong>Then my natural instincts started to kick-in\u2026 Why was I making it so hard to develop a product for the end user? \u00a0Why was it taking so long to get the product developed? Were my developers happy?\u00a0\u00a0Were my clients happy?\u00a0\u00a0Or was I just in extreme control of very slow product life cycle? \u00a0I reflected on the words my mentor gave me when taking my first PM position, she said \u201cProject Management is getting people who don\u2019t work for you to help you meet an end goal \u2013 Project Management is an Art.\u201d<\/li>\n
  4. What did that statement “Project Manager is an art” mean for you? \u00a0<\/strong>It caused me to reflect on my work and I recognized that my\u00a0learned and applied process felt cold, calculated, long, flat and boring. \u00a0I asked myself, “Isn\u2019t art supposed to be creative? Freeing? Thought provoking?” \u00a0After that insight, I started to rebel.\u00a0\u00a0I looked for short-cuts, I worked collaboratively with teams and I started breaking the PMBOK rules\u2026. Without knowing it, I was beginning to use Agile practices and software development became Art.<\/li>\n
  5. Explain to us a little about your first Scrum project. Why did you think Scrum could help this effort? What were some of the initial benefits? \u00a0<\/strong>My first Scrum project was a quiet, back-room experiment with a small team of willing developers led by a development manager who had some knowledge on Agile software development.\u00a0\u00a0We broke the work down into smaller chunks and worked collectively as a group to set-up iterative development cycles. \u00a0The Team learned to collaborate quickly and was very reactive. \u00a0The initial benefit was the ability to quickly rework a feature that wasn\u2019t perfect without a massive impact to the end schedule. \u00a0On that project, we felt like we really accomplished something.\u00a0\u00a0The developers were happy and proud of their work. \u00a0By breaking the work into manageable pieces, Scrum helped free individuals to become creative and develop quickly. \u00a0It felt natural. \u00a0It felt productive.<\/li>\n
  6. What were your main challenges on that first project? \u00a0How did it end up? \u00a0<\/strong>Our primary challenge was executive management buy-in.\u00a0\u00a0The software development department was managed by the PMO. \u00a0In this case specifically, we were managed by an iron-fisted PMP who carried the most recent version of the PMBOK under his arm. \u00a0Scrum wouldn\u2019t work in that environment until management supported and understood the benefits. \u00a0After many attempts, it was clear they were not buying-in on Scrum and Agile. \u00a0I wouldn\u2019t work in the environment after having a taste of Scrum and the overall benefits, so I parted ways in search for better Agile opportunities.<\/li>\n
  7. What do you find appealing about Scrum when you first started? \u00a0What is appealing about Scrum now? \u00a0<\/strong>Initially, I loved how lean Scrum was, even without all that paperwork, the work still got done!\u00a0\u00a0It was shocking and exciting.\u00a0\u00a0I also thoroughly enjoyed the participation from the team.\u00a0\u00a0When the team has a say in how the work would get done and when, they became more productive and energetic. \u00a0Today, I love the flexibility and the energy from a productive Scrum Team.\u00a0\u00a0Equally important, is team moral and capability to self-improve.\u00a0\u00a0The team driven ongoing improvements challenge the team to be better each time, it is self-motivating and infectious.<\/li>\n
  8. How has Scrum helped you personally? \u00a0<\/strong>As indicated above, I am a recovering PMP, but my natural inspiration and drive is focused on lean, productive happy teams.\u00a0\u00a0Scrum has helped me find that balance.<\/li>\n
  9. How has Scrum helped your Team and your organization?<\/strong> \u00a0My teams are happy and they are encouraged to look for ways to constantly improve.\u00a0\u00a0They feel empowered and that they are a vested stakeholder in their process. \u00a0Our organization is growing quickly and as a result we are adding more Scrum teams.\u00a0\u00a0It\u2019s very exciting!!\u00a0\u00a0This growth comes with challenges and opportunities to embrace agile methodologies, extend across multiple scrum teams and a larger department.\u00a0\u00a0We have very supportive agile-focused executives that believe in our methodology and the willingness organizationally to make the necessary adjustments to support our growth.\u00a0\u00a0I feel fortunate that I am part of this evolution and one of the many Scrum advocates.<\/li>\n
  10. What was the most challenging aspect of doing Scrum for yourself? \u00a0How did you overcome this? \u00a0<\/strong>The most challenging aspect is not to take on control\/command traits as I was previously taught as a PM.\u00a0\u00a0I overcome this by trusting the team to solve appropriately and believe in their approach.\u00a0\u00a0I am fortunate to be surrounded by outstanding developers, product owners and QA; I feel relief when they take control and make decisions (similar to the relief of delegating).\u00a0\u00a0I love helping the team think creatively on problem solving, provoking new ideas, helping team members be successful and championing scrum framework throughout.<\/li>\n
  11. What was the hardest part of doing Scrum for your organization? \u00a0<\/strong>In addition to our growth challenge mentioned previously, we have some imperfections we are constantly reviewing and working to resolve (quicker release cycles, automated QA, etc.).\u00a0\u00a0I find these to be challenging, but exciting.\u00a0\u00a0Some of these big issues will require multiple iterations to resolve, some trial-and-error and just time to improve.\u00a0\u00a0While these are the \u201chard\u201d parts of doing Scrum, they are also what motivates me go to work in the morning.<\/li>\n
  12. Looking back at your experiences and results, what advice would you give to people starting out? \u00a0<\/strong>Listen to your instincts and what drives you to feel successful.\u00a0\u00a0Aligning how you naturally feel and behave with how you work; it makes life enjoyable and effortless for you and people around you.\u00a0\u00a0Find a company that is the right fit and encourages behavior that is in-line with your goals.<\/li>\n
  13. What is your favorite book on Scrum and\\or Agile? \u00a0<\/strong>Favorite?\u00a0\u00a0Eeeekk\u2026that\u2019s challenging for me to say, because it is dependent on what I am looking for and why I am reading it. \u00a0If I am looking for strong framework and guidance, I pick-up one of my many Cohn or Schwaber books. \u00a0I strongly identify with\u00a0Coaching Agile Teams. \u00a0If I am looking for creative ways to engage a team I love Gamestorming (reviewed on our website<\/a>) and\u00a0Crucial Conversations\u00a0(also reviewed on our website<\/a>) \u00a0is go-to. \u00a0I have even handed out Carlton\u2019s book,\u00a0Fourteen Observations of Good Scrum Practice,\u00a0to my junior ScrumMasters in training.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

    From time-to-time, I encounter participants in my\u00a0Certified ScrumMaster courses\u00a0that have significant experience with Scrum. \u00a0In our practitioner interview for February I want to introduce you to just one of these […]<\/p>\n","protected":false},"author":1,"featured_media":7553,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":""},"categories":[208,7,32,78,22,30,84,219,206,214,210,44,5,215,75,66],"tags":[],"class_list":["post-1820","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-advanced-practitioners","category-agile-scrum","category-agile-transformation","category-book-reviews","category-coaching","category-collaboration","category-interviews","category-news","category-practitioners","category-scrum-artifacts","category-scrum-framework","category-scrum-master","category-scrum-methodology","category-scrum-team","category-stakeholders","category-vision"],"yoast_head":"\nSoftware Development as Art - 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