{"id":1800,"date":"2014-02-01T06:30:45","date_gmt":"2014-02-01T14:30:45","guid":{"rendered":"http:\/\/lookforwardconsulting.com\/?p=1800"},"modified":"2025-07-15T16:03:08","modified_gmt":"2025-07-15T15:03:08","slug":"defining-creating-consensus-teams","status":"publish","type":"post","link":"https:\/\/thescrumacademy.com\/es\/2014\/02\/01\/defining-creating-consensus-teams\/","title":{"rendered":"Defining &#038; Creating Consensus with Teams"},"content":{"rendered":"<p>Lately, I have been reading The People\u2019s Scrum by <a href=\"https:\/\/www.linkedin.com\/in\/tobiasgmayer\/\">Tobias Mayer<\/a>.\u00a0 It is full of short essays on Scrum dating back to 2005.\u00a0 Near the end of the book, I found a very interesting essay titled \u201cSeeking Consent\u201d that examined the impact of how decisions are made.\u00a0 In the opening of this essay, Tobias described two common decision-making techniques &#8211; have the leader decide versus <a href=\"http:\/\/en.wikipedia.org\/wiki\/Consensus_decision-making\">consensus<\/a>.\u00a0 What compelled me to write this entry was how Tobias pointed out that we commonly define consensus as complete agreement, but a more accurate definition of consensus is \u201cno one is opposed\u201d.<\/p>\n<p>But what is consensus?\u00a0 To me, consensus is the desired outcome of dialogue.\u00a0 During dialogue, participants work together in conversation to create a shared understanding of an issue before them.\u00a0 This type of dialogue can be challenging and time-consuming since it requires all participants (who want to participate in the dialogue) share what they know about the issue, their concerns, fears, wishes and hopes and be open to hear the same from the other participants.\u00a0 To develop consensus requires patience, the ability to offer other participants the opportunity to share what is true for them and a willingness to have your ideas challenges.\u00a0 At some level, consensus is normally facilitated either by an official facilitator or a participant acting within a facilitative mindset.<\/p>\n<p>When the participants in a conversation decide to act as result of their dialogue, this is when consensus becomes important.\u00a0 Actions that do not have the full support of all participants tend to be poorly implemented and are short-lived since not everyone was behind the decision to act in the first place.\u00a0 And this is where we see many consensus tools come into play &#8211; <a href=\"http:\/\/www.kristinrunyan.com\/fist-of-five\/\">Fist of Five<\/a>, Roman Voting, Near-Unanimous Consensus and others.\u00a0 In this essay, I want to share one of my favorite tools from the <a href=\"https:\/\/mccarthyshow.com\/protocols\/the-core-protocols-english-v3.03.pdf\">Core Protocols<\/a>\u00a0&#8211; Decider and Resolution.<\/p>\n<p>At a high-level, Decider is a lot like Roman Voting, but with more structure.\u00a0 The basic idea behind Decider is to give each Team member an explicit say on making decisions as a group and the means to hold one another accountable for the result (or action).\u00a0 This protocol helps move the Team immediately and unanimously toward an outcome.\u00a0 The steps of Decider are:<\/p>\n<ol>\n<li>The proposer says, \u201cI propose [a concise, actionable behavior].\u201d<\/li>\n<li>The proposer says, \u201c1\u2026 2\u2026 3.\u201d<\/li>\n<li>A Team members vote simultaneously in one of three ways:\n<ul>\n<li>\u201cYes\u201d by giving a thumbs-up,<\/li>\n<li>\u201cNo\u201d by giving a thumbs-down,<\/li>\n<li>\u201cSupport it\u201d by giving a thumbs-sideways.<\/li>\n<\/ul>\n<\/li>\n<li>The proposer tallies the votes.\u00a0 A proposal succeeds when all the Team members vote \u201cYes\u201d or \u201cSupport it\u201d.<\/li>\n<li>If not, the proposer uses Resolution to adjust the proposal so the outliers (\u201cNo\u201d votes) can vote \u201cYes\u201d or \u201cSupport it\u201d.<\/li>\n<\/ol>\n<p>If someone votes \u201cNo\u201d, the proposer needs to determine if they are an \u201cAbsolute No\u201d, i.e a veto, or if the person merely is \u201cNo\u201d, i.e. they are movable.\u00a0 If a person is an \u201cAbsolute No\u201d, then the proposal dies immediately.\u00a0 In the context of group decision-making, if someone is going to veto an idea and are unmovable, then there is no point in further discussing the action.\u00a0 It is just a waste of people\u2019s time.<\/p>\n<p>However, there is an important check on the ability to veto. If someone on the Team vetoes an idea, they should be prepared to offer a better idea at once.\u00a0 Only use an \u201cAbsolute No\u201d, when you are convinced you have a significant contribution to make regarding the direction or leadership of the Team or when integrity requires you to act.<\/p>\n<p>If a member of the Team is merely dissatisfied with a proposed action, then use Resolution to make the proposal better.\u00a0 This is truly the essence behind Resolution &#8211; for a Team to work together to come up with the best ideas that have the support of everyone.\u00a0 The steps of Resolution are:<\/p>\n<ol>\n<li>The proposer asks each outlier, \u201cWhat will it take to bring you in?\u201d<\/li>\n<li>Each outlier provides a short, declarative sentence precisely describing what is needed to gain their support.<\/li>\n<\/ol>\n<p>The only people who speak during Resolution (and Decider) are the proposer and the people who voted \u201cNo\u201d (or \u201cAbsolute No\u201d).\u00a0 This is to preserve the quickness of the decision-making process and not get bogged down in why the idea was good in the first place by the people who voted \u201cYes\u201d.\u00a0 Finally, the outliers are not allowed to discuss the reasons why they voted the way they did.\u00a0 These concerns should have been identified during dialogue.\u00a0 The outliers only discuss what the proposer needs to do in order for them to drop their resistance.<\/p>\n<p>I find both of these techniques to be powerful tools to help Team members feel comfortable with group decision-making and ensure that only the best ideas are acted upon.\u00a0 Not just the ideas that are popular or driven by forceful personalities.\u00a0 At your next Retrospective, introduce these tools to your Teams and offer a proposal to begin using them in your next Sprint.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lately, I have been reading The People\u2019s Scrum by Tobias Mayer.\u00a0 It is full of short essays on Scrum dating back to 2005.\u00a0 Near the end of the book, I  [&#8230;]<\/p>\n","protected":false},"author":1,"featured_media":5362,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":""},"categories":[208,7,22,30,25,72,106,206,212,210,5,217,42],"tags":[],"class_list":["post-1800","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-advanced-practitioners","category-agile-scrum","category-coaching","category-collaboration","category-communication","category-core-protocols","category-meetings","category-practitioners","category-scrum-ceremonies","category-scrum-framework","category-scrum-methodology","category-scrum-values","category-sprint-retrospective"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Scrum team resolution<\/title>\n<meta name=\"description\" content=\"In this essay, we want to share one of our favorite tools to reach consensus; 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