{"id":1510,"date":"2013-03-14T11:21:58","date_gmt":"2013-03-14T19:21:58","guid":{"rendered":"http:\/\/lookforwardconsulting.com\/?p=1510"},"modified":"2025-10-01T12:44:22","modified_gmt":"2025-10-01T11:44:22","slug":"delete-user-story","status":"publish","type":"post","link":"https:\/\/thescrumacademy.com\/es\/2013\/03\/14\/delete-user-story\/","title":{"rendered":"[DELETE] User Story"},"content":{"rendered":"

I have written on user stories\u00a0before, so please understand that I love user stories. \u00a0When used thoughtfully, I feel user stories can be a very powerful way to create a collaborative dynamic between the business and product developers. \u00a0User stories have the innate ability to rebalance the conversation between technical people and the business in a way that allows the business to steer development according to business customer needs, not technical implementation.<\/p>\n

What I hate,\u00a0and what I want to [DELETE], is the user story template created by\u00a0Rachel Davies<\/a>\u00a0while working at Connextra around 2001. \u00a0IME, this awful format is the source of so MANY<\/strong> bad user stories, I wished the template never existed. \u00a0I think the template is so bad, I am not even going to list it on my website for fear that it might be considered an endorsement of the template. \u00a0If you want to see all the fuss, review Mike Cohn’s site<\/a> for examples and a counter-argument.<\/p>\n

There are so many reasons why I think this template is bad, but I will list my personal top three:<\/p>\n

    \n
  1. This is not the language business uses to discuss features. \u00a0I see many, many Product Owners and business analysts struggle with trying to take their\u00a0complex ideas and cram them into this programmer-centric language. \u00a0I suspect many hate writing user stories, but since this is user story “best practice”, they soldier on trying to make it work for them.<\/li>\n
  2. The template encourages lazy thinking about the features, why they are valuable for the business and how to validate if the feature exists and works as intended. \u00a0As a result, I watch people sleepwalk as they document their user stories. \u00a0I see lots of generic “user” or “system” user stories or stories where the feature is duplicated in the second part of the template. \u00a0For example, “As user, I want to search for a job so that I can find a job”. \u00a0Ugh! \u00a0Just kill me if I find that story in a Product Backlog. \u00a0And don’t get me started on acceptance criteria, since there never is any, it is completely untestable or repeats the feature again.<\/li>\n
  3. It is difficult to scan a Product Backlog of user stories when there are in the form of this template since there is a lot of repetitive, empty words – “as a”, “I want”, “so that”. \u00a0If you only have about 10 to 20 stories, you can weed through the extra words and deal with it. \u00a0If you have 60 to 100 stories, like a healthy Product Backlog should, then people lose both the forest and the trees. \u00a0Also, when duplication exists in code, a higher level abstraction is normally missing.<\/li>\n<\/ol>\n

    Imagine my surprise when last week (or so), I read a tweet from Jason Yip<\/a> that linked to a 2010 entry<\/a> by JK Werner<\/a>. \u00a0The title of that entry was “So that..so what?” \u00a0This thoughtful essay explains my attitude around why I really hate this template – the conversation is completely backwards and forces the business people to engineer the solution for the product developers. \u00a0This is the fault of the template and the programmer-centric thinking that underlies the template. \u00a0This is not too surprising since the template author was a programmer and programmers want the business to tell them the solution. \u00a0They constantly ask the business, “What do you want us to build?”<\/p>\n

    In contrast, the business knows what sorts of outcomes they are trying to achieve or the value they want to provide to the customer or user. \u00a0IME, business people can (mostly) describe what sort of outcomes they are trying to achieve. \u00a0If they cannot, then writing user stories is not going to help them and they need to return to some period of elaboration. \u00a0The difficulty lies in defining the solution. \u00a0If they knew the solution, then they would not need to hire the engineers. \u00a0Unfortunately, all that people have to help them is this template and the template\u00a0gets the conversation between the business and the product developers all wrong. \u00a0With Rachel’s 2001 template, the focus is on feature<\/em> and then value<\/em>. \u00a0However, the focus should be on value<\/strong> and let the engineers define the feature<\/strong>.<\/p>\n

    My final rant on this topic – why is it so many of my consulting and coaching peers must phrase even the most basic request in this silly format. \u00a0Just today I was reading a survey and the survey author wrote this bad user story: “As a trainer, I want to attend the retreat so that I can…” \u00a0When I read this, it was like fingernails on a chalkboard. \u00a0Why not just ask me, “Why do you want to attend the retreat? \u00a0What does a good outcome look like for you? \u00a0How would you know that you achieved that outcome?” \u00a0Not everything needs to be in the form of a user story. \u00a0I think as humans we mostly have basic human interactions down well enough. \u00a0Why use this hooky language just to ask me a simple question?<\/p>\n","protected":false},"excerpt":{"rendered":"

    I have written on user stories\u00a0before, so please understand that I love user stories. \u00a0When used thoughtfully, I feel user stories can be a very powerful way to create a […]<\/p>\n","protected":false},"author":1,"featured_media":4121,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":""},"categories":[208,7,32,205,171,22,25,34,6,206,221,29,214,210,44,5,71,8,64],"tags":[],"class_list":["post-1510","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-advanced-practitioners","category-agile-scrum","category-agile-transformation","category-beginners","category-best-of-the-best","category-coaching","category-communication","category-documentation","category-extreme-programming","category-practitioners","category-product-management","category-product-owner","category-scrum-artifacts","category-scrum-framework","category-scrum-master","category-scrum-methodology","category-scrum-planning","category-scrum-tools","category-user-stories"],"yoast_head":"\n[DELETE] User Story - 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